If you encounter the problem during your usage of subscription and do not accept the solution that customer service proposed and request a refund, the following is the refund policy :

1. Refund rules for prepaid subscriptions :

1. The subscription of the prepaid product is within 48 hours of the order creation and the order is in Trail status, and refund applications are supported.

*Example: Your order was created at 08:00 on January 1, 2023, and you can apply for a refund before 08:00 on January 3, 2023.

2. 48 hours after the order for prepaid products is created, the order status will be Completed. If you request the customer service to refund you due to personal reasons, this behavior has violated TiviMates refund policy and T&C. TiviMates will ban your TiviMates account according to the situation.

2. The principle of refund amount :

The amount of refund you will get = order amount/total duration of the order * remaining time of the order-the handling fee required for payment and refund (determined according to the payment and refund rules of each payment channel)

If you encounter any problems, you can contact our online customer service.

Thank you for your support and understanding, and I wish you a pleasant shopping experience at TiviMates !